BB88 Casino's Privacy Policy

BB88 Casino takes your privacy very seriously. This Privacy Policy ("Policy") applies to the BB88 Casino website, mobile app, and all related services. By creating an account or using our services, you agree to this Privacy Policy.

We believe every member's personal data belongs to them. That is why BB88 Casino is always transparent about what data is collected, why it is collected, and how it is used.

1What Information We Collect

BB88 Casino collects certain personal information in order to provide its services. We only collect what is genuinely necessary — no unnecessary data is gathered.

In addition to the information provided during registration, BB88 Casino automatically collects certain technical data such as login time, device used, and session information. This data is used to maintain site security and improve the platform.

2How We Use Your Information

BB88 Casino uses collected data only for specific, defined purposes. We never use your information for anything unnecessary. See the details below:

• To create and manage accounts and ensure security
• To process all financial transactions, including deposits and withdrawals
• For KYC verification and age confirmation
• To provide customer service and support
• To inform you about promotions, bonuses, and offers (with your consent only)
• To detect and prevent fraud
• To meet legal obligations
• To improve service quality and analyze user experience
• To operate responsible gaming programs

3Data Sharing & Disclosure

BB88 Casino never sells your personal information. Limited data may be shared with trusted partners solely to deliver our services, and all such partners are bound by strict confidentiality agreements.

• Payment Processor: Necessary information is shared with payment partners such as bKash and Nagad to process transactions
• KYC verification services: We work with licensed KYC service providers for identity verification
• Law enforcement agencies: Information may be disclosed pursuant to a court order or legal obligation
• Security Partners: Limited data is shared with specialist security firms for fraud prevention purposes

4Data Protection Measures

BB88 Casino uses industry-leading security technology to protect your data. Our security team is active 24 hours a day to detect and respond to any threats.

• All data transmissions are secured with 256-bit SSL/TLS encryption
• Payment card information is stored in accordance with PCI DSS compliance standards
• Multi-layer firewall active to prevent unauthorized server access
• Regular security audits and penetration tests are conducted
• Two-factor authentication is in place to detect and flag suspicious login attempts
• Physical security at our data centers is maintained through 24/7 monitoring
• In the event of a security breach, all relevant parties will be notified within 72 hours

5Cookie Policy

BB88 Casino uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your experience.

• Essential cookies: Essential for login sessions and security — these cannot be disabled
• Performance Cookies: Monitors site speed and overall performance
• Functionality Cookies: Remembers your preferences and settings
• Analytics Cookies: Used to analyze site usage patterns and improve our services

You can disable all non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the site.

6Your Rights

As a BB88 Casino member, you have several important rights regarding your personal data. We always respect and uphold these rights.

• Right to Access: You can request to know what information we hold about you
• Right to Rectification: You may request corrections to any inaccurate or outdated information
• Right to Erasure: You may request the deletion of your data under certain circumstances
• Right to Object to Processing: You may object to the use of your data for specific purposes
• Data Portability: You can request a copy of your data in a specified format
• Withdraw Consent: You may withdraw your consent to marketing communications at any time

To exercise these rights, please contact our support team. We typically respond to requests within 30 days.

7Data Retention Period

BB88 Casino does not retain any data longer than necessary. Specific retention policies apply to each category of information.

• Active account data is retained for as long as the account remains active
• Transaction records: generally retained for 5–7 years as required by law
• KYC documents: retained for up to 5 years after verification
• Certain data may be retained for legal purposes even after account closure
• Technical logs: typically retained for up to 90 days

Once the retention period expires, we securely delete your data or anonymize it so you can no longer be identified.

8Minor Protection

BB88 Casino strictly does not provide services to anyone under 18. We do not collect or store data from minors.

• Age verification is mandatory at the time of registration
• Any account identified as belonging to a minor will be closed immediately
• Any data found to belong to a minor will be deleted immediately
• Parents can use parental control software to monitor and manage their children's online activity
• If you suspect a minor is using BB88 Casino, please notify our support team immediately

9Third-Party Links & Services

BB88 Casino's services may involve third-party payment gateways or technology providers. These third parties have their own privacy policies, and BB88 Casino is not responsible for how they handle your information.

• Please review the policies of any third-party payment service before using it
• All our technology partners are bound by strict confidentiality agreements
• Information shared with third parties is kept to a minimum and shared only on a need-to-know basis
• Game software providers can only access data related to gaming activity

10Privacy Policy Updates

BB88 Casino may update this Privacy Policy from time to time. Changes may occur due to legal updates, new services, or improved security measures.

• You will be notified in advance at your registered email address for any significant changes
• The date of any changes will always be displayed at the top of the page
• Continued use of the site after any changes constitutes acceptance of the updated policy
• If you do not agree to the updated policy, you may request to close your account
• Minor changes will only result in an update to this page

We recommend checking this Privacy Policy page regularly to stay up to date with the latest information.

11Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact BB88 Casino's Data Privacy Team. We offer support in Bengali, so feel free to write in your own language.

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the site
• Response Time: Typically within 24–48 hours
• Data Deletion Request: Contact support and the process will be completed within 30 days